These terms and conditions apply to purchase of goods on www.crascph.com for delivery in Denmark and worldwide.

Ordering and payment

www.crascph.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.

To shop at www.crascph.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.

You select the items you want to buy and put them in the "bag". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will not be calculated until immediately before you are ready to pay.

When you are ready to order, click on "Checkout" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay". 

The purchase amount will be raised from your account when the product(s) is shipped.

Payment Methods

At www.crascph.com you can pay with the following credit cards: 

  • VISA/Dankort
  • VISA
  • VISA Electron
  • Maestro
  • MasterCard
  • MasterCard Debit
  • JCB

We pay the creditcard fee on all online orders.

We also accept payment via MobilePay.

Acknowledgement of receipt of order and order confirmation 

When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, the order is not binding until you have received an order confirmation from us.

Shipping terms

We use insured parcel service and you receive a track & trace number when we ship your order.

FREE SHIPPING ON ALL ORDERS TO DENMARK

INTERNATIONAL SHIPPING (EUROPE)
We ship all parcels with GLS or UPS. We use insured parcel service and you receive a track & trace number, when we ship your order. We ship to countries within Europe and Norway & Switzerland.


NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.

14 days return right

When you shop online at www.crascph.com you have 14 days to return your purchase. Some items are not covered by this right, and it will appear in the ordering process. The right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but delivered separately, or a product that comes in several batches, the period from the receipt of the last item.

If you want to rturn an item you must handle the goods in a way that establish the nature, characteristics and function of it. 

Returns

Items must be returned within 14 days. You are free to use any courier of your choice. We also have return labels are available for purchase here. 

If you regret your purchase, the goods must be returned to our warehouse:

Textile Logistics
Thrigesvej 27
7430 Ikast
Denmark

When returning goods please make sure to wrap it securely. You have the responsibility of the package / goods until we receive it. Therefore, make sure to keep the postal receipt and tracking number. Costumers must pay the costs of returning the goods when they regret.

Documentation of your purchase and return form 

You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

Refunds

We inspect all goods upon receipt. You will receive a full refund for all items that qualify. Please note that we are only able to transfer the amount back to the payment source used upon purchase. We handle all returns as fast as possible and always within 7 business days.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

  • You have actually taken the goods in use
  • It has been damaged while you were responsible for it
  • You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
  • You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

Claims

Should you receive a faulty item please notify us imediately by email including order no., clear photos and a description of the issue. Please send to: customerservice@crascph.com. 


Note: We do not accept packages sent COD (cash on delivery) or similar.

 

WWW.CRASCPH.COM IS OWNED AND OPERATED BY CRAS 

VAT no. 40 18 96 96 

Headquater

Cras  
Store Strandstræde 19 2nd floor
1211 Copenhagen
Denmark
VAT no. 40 18 96 96
Email: info@crascph.com 

+45 22415357