These terms and conditions apply to purchase of goods on www.crascph.com for delivery in Denmark and worldwide.
Ordering and payment
www.crascph.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.
To shop at www.crascph.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.
You select the items you want to buy and put them in the "bag". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will not be calculated until immediately before you are ready to pay.
When you are ready to order, click on "Checkout" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay".
The purchase amount will be raised from your account when the product(s) is shipped.
At www.crascph.com you can pay with the following credit cards:
- VISA Electron
- MasterCard Debit
We pay the creditcard fee on all online orders.
We also accept payment via MobilePay and ViaBill.
Acknowledgement of receipt of order and order confirmation
When you order an item from us, you will receive an acknowledgment (order confirmation) of our receipt of your order. However, the order is not binding until you have received an order confirmation from us.
We ship all parcels with GLS. We use insured parcel service and you receive a track & trace number when we ship your order.
FREE SHIPPING ON ALL ORDERS TO DENMARK
INTERNATIONAL SHIPPING (EUROPE AND NORTH AMERICA)
We ship all parcels with GLS or UPS. We use insured parcel service and you receive a track & trace number, when we ship your order. We ship to countries within Europe and North America.
FREE SHIPPING ON ORDERS TO EUROPEAN COUNTRIES ABOVE €100
Shipping costs on orders below €100 are €5.
NOTE: We reserve the right to cancel an order if freight costs to remote areas exceed a certain size.
30 days return right
When you shop online at www.crascph.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. The right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
After receiving you must handle the goods in a way that establish the nature, characteristics and function of it. To exercise the return right, you should make an unequivocal statement by email within 14 days of receipt of goods.
If you regret your purchase, the goods must be returned to:
Niels Bohrs Vej 2
When returning goods please make sure to wrap it securely. You have the responsibility of the package / goods until we receive it. Therefore, make sure to keep the postal receipt and tracking number. Costumers must pay the costs of returning the goods when they regret.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.
We do not accept packages sent COD (cash on delivery).
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Complaints - if there is something wrong with the product
Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behaviour. In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will always suggest contacting us and solve any complaints. But in case there is a dispute we can't solve, we refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: email@example.com. Depending on the specific situation, you will receive further instructions.
The product must be sent to:
Niels Bohrs Vej 2
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework, and minimizes processing time for complaint.
By justified complaint we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package / goods up to our reception. So please keep the postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.
WWW.CRASCPH.COM IS OWNED AND OPERATED BY CRAS
VAT no. 40 18 96 96
Rosenørns Alle 39A st.th.
1970 Frederiksberg C
VAT no. 40 18 96 96