Any questions?
We've gathered the most frequently asked questions so you can get answers quickly π
How long is the return deadline for Christmas gifts?
The return deadline for Christmas gifts purchased between 11/20β12/23 2024 is extended until 1/15 2025, by which date we must have received the item.
Do you have a physical store?
We do! It's located at Store Strandstræde 10a, Copenhagen
What is the store's opening hours?
Monday: 10:00 AM - 6:00 PM
Tuesday: 10:00 AM - 6:00 PM
Wednesday: 10:00 AM - 6:00 PM
Thursday: 10:00 AM - 6:00 PM
Friday: 10:00 AM - 6:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: CLOSED
Can I return an item?
Returns can be made within 14 days upon delivery. This means that you can, of course, return the item if you change your mind β we want to ensure that you are satisfied with your purchase! You can read more about our return policy here.
How do I know which size to choose?
We have a size guide on our product pages to help you choose the right size. If you're unsure, feel free to contact us for advice! Our customer service email is customerservice@crascph.com.
Can I change or cancel my order?
We work quickly to process orders, but if you contact us after placing your order, we can try to change or cancel it as long as the package hasn't been shipped. You can email us at: customerservice@crascph.com.
Which countries do you deliver to?
We deliver to the following countries: Denmark, Sweden, Norway, Netherlands, Germany, Belgium, Poland, Spain, France, Italy, Slovenia, Turkey, and the USA.
How do you pronounce 'CrΔs'?
CrΔs means 'tomorrow' in Latin. It is pronounced as 'crass' π
